My compliments to the staff at Franklins, Dulwich, for their speed of service and customer care.
Eva and I dined there last Saturday, and had another superb meal (see an earlier review here Franklins). During our meal, we managed to drop various knives and forks on the floor three times.
Within 15 seconds of the knife/fork hitting the floor, a member of staff had rushed to our table and replaced it with a clean one. They even managed to identify the correct item of cutlery, from the sound that it made when hitting the floor.