Black Marks For The Gaucho Grill
Eva and I returned to the Gaucho Grill at Canary Wharf yesterday, for a meal.
Whilst the food and service were good, they did let themselves down in one respect.
Their sirloin steak, that is proudly displayed raw, comes with a layer of fat; as indeed it should do.
Indeed the layer of fat is one of the key selling points that the Gaucho Grill makes in its sales pitch.
Duly sold, I ordered a steak.
Unfortunately, the chef and the sales team do not seem to be talking to each other; as when the steak arrived, the fat had been cut off.
The error was further compounded by the manager saying, when I queried this, that the fat had probably burnt away.
Nonsense!
Effective communication between the kitchen and front house staff is essential, if a restaurant is to succeed.
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